Thank you for shopping at FIREPITFUN OUTDOOR LLC. Please read our refund and return policy carefully before purchasing.
- Final Sale Policy
All products sold by FIREPITFUN OUTDOOR LLC are final sales. Once an order is submitted and shipped, we do not accept returns, exchanges, or refunds.
By completing a purchase on our website, you acknowledge and agree that all sales are final sales, except in the following circumstances.
- Defective or Damaged Products
The only exception to our final sale policy is if the product is defective or damaged due to a manufacturing defect.
If you receive a defective or damaged item, you must contact us within 48 hours of receiving it.
For assistance, please email our support team with the following information:
Your order number
Problem description
Photos or videos clearly showing the defect or damage
If the packaging is damaged, please provide photos of the packaging.
After reviewing the information, we will determine an appropriate solution, which may include:
Sending a replacement product, or
Providing other solutions at our discretion.
- Non-Returnable Items
We do not accept returns or refunds in the following situations:
Change of mind after purchase
Customer selects the wrong product
Normal wear and tear
Damage caused by misuse, improper installation, or improper maintenance
- Order Cancellation
Orders can only be cancelled before processing or shipment. Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact us as soon as possible.
- Refund Processing (if applicable)
If the product is verified to be defective and cannot be replaced, and a refund is approved, the refund will be returned to the original payment method. Processing time may vary depending on your payment service provider.
- Contact Information
If you have any questions about this refund and return policy, please contact us:
Phone: (857) 833-8911
Email: [email protected]
Address: 3620 REECE RD POWDER SPGS GA 30127